- What audio formats and bitrates does Premium include?
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For true enthusiasts, here's a detailed list of the formats and bitrates you get when you go Premium:
- MP3: 192 kbits/sec
- AAC: 128 kbits/sec
- Windows Media: 128 and 64 kbits/sec
- AAC Plus: 64 and 32 kbits/sec
- How much does it cost to upgrade?
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Premium benefits cost $6.95 per month.
If you are looking for savings then you can choose the 1 year option for $59.40, which is just $4.95 per month.
- Do you offer a money back guarantee?
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Yes, we offer a 30 day money-back guarantee!
Try out the service to experience it for yourself. If you're not happy after 30 days, we'll refund your money back to you.
What do you have to lose?
- What payment options do you accept?
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We accept Visa, MasterCard, American Express, Discover and PayPal.
- Are all channels included when I upgrade to Premium?
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Absolutely, you get the total package of all 50+ channels!
This includes all the DI.fm electronic music channels, and all the SKY.fm variety channels for numerous other music genres.
In addition, as we add new channels periodically, they automatically become available to Premium users first.
- What is My Favorites?
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My Favorites is an additional Premium feature that lets you organize your favorite channels.
It's a quick and easy way to tune-in without the hassle of extra browsing.
- Which media players can I use?
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The Premium service works with:
Players without support for "basic authentication" won't be able to login.
- What is your cancellation policy?
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You can cancel at any time, for any reason, and you will not be billed again.
If you chose a one-time billing period then there is nothing to cancel. You will be able to select and extend your account yourself at any time.
There is also a 30 day money-back guarantee when you upgrade to Premium, so you can be confident in giving this a try.
- Can I share my account with friends or family?
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We encourage people to get their own Premium account for the best quality of service.
Much like driving a car, two people can drive the same car but it is best if there is only one driver at a time.
Using your Premium account in multiple places or on multiple devices is acceptable - as long as only one user is listening at the same time. Our system detects if there is more than one session by the same account, and will disconnect the extra connections within a minute.
- Can I record music from Premium streams?
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We are legally required to discourage all forms of stream recording. As such, we cannot be of help or provide any tools or features to do so.
- Is the connection secure?
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All billing operations are performed on a secure connection so that your personal information remains confidential — that is why we have a separate Billing Password.
Streaming connections, using the Access Password, are not completely secure.
- Which company will bill me?
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AudioAddict Inc is our partner company of choice to handle the billing and Premium server technology.
Your credit card or PayPal statement may show "AudioAddict Inc" or "www.di.fm".
